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Question by muchluv4pets: Can someone please answer a few questions about recovering my computer?
Hi, I have been having issues with my Dell desktop for some time, and then to top it all off recently I got hundreds of trojans, adware, and malware due to a virus I got while on Facebook. A friend of my mother’s who knows computers came by to look at my computer. He said there is still a virus on it so my computer will need to be wiped out and recovered. He left saying he was going to come back to do all this. We paid him $ 40 up front, to this day we have not heard back from him and he won’t return my calls. SO, after calling Dell, they told me how I can recover my computer myself. Now, I have never done anything like this before. 1: Is it easy to do? I have already saved everything I need off of my computer so I have nothing to lose. But, when I went to Best Buy the other day, I was told if I do actually have a virus that my picture and document files might also be corrupted. This could be potentially devastating to me because ALL of my children’s pictures were on there! I have learned the hard way and now have everything saved on 2 separate flash drives (in case 1 breaks). 2: If my picture or document files ARE corrupted, how do I find out myself? 3: Can they be fixed if they are corrupted? I was also told at Best Buy that recovering my computer might not get rid of the virus (don’t know if that’s true or not). I have been waiting to get this fixed so I can hook up my webcam and chat with my husband who is in Iraq, but I don’t want to install anything else unless this problem is fixed. I would appreciate so much if someone has any info they can share.
Answer by icouldntthinkofagoodid
do a system recovery. when your computer starts up on one of the screens it will say hit a key to do different setups or something…hit f10 and follow the directions usually takes around an hour all problems solved, thats what they will do if you take it to best buy, radio shack or any other computer repair place.
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